Stop losing customers to the one who replies first

We design, build, train, and deploy AI powered WhatsApp Assistants to help you run your business - giving you time to focus on what matters most. The assistants instantly replies, in your own voice.

No pressure. Send a real question and get a real answer... in seconds.

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Sixteen Digital
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Why It Matters

Every unanswered WhatsApp message is a potential customer talking to the competition

South Africans check their WhatsApp before almost anything else, everyday. If a reply takes hours instead of seconds, the business isn't losing a message - it may be losing the sale to whoever answered first.

01

When after-hours messages go unanswered Evenings, weekends, and public holidays are exactly when customers message - and exactly when nobody's watching the tablet or phone.

02

Slow replies lose bookings. A customer rarely waits for one business to reply - they message two or three and go with whoever answers first.

03

Hiring for it isn't realistic. A full-time receptionist for WhatsApp alone doesn't make sense for a small business - but the messages don't stop coming.

Meet The Assistant

Replies instantly like you would, anytime

This is not a generic chatbot reading a script with limited options. Our assistants are built on your business's real tone, processes, and it remembers the conversation as it goes, and knows exactly when to step aside and bring in a real person.

Instant, 24/7

Every message answered in seconds - day, night, weekends, and public holidays.

Sounds like your business

Trained on your real FAQs and how you actually talk to customers - not a generic script.

Knows when to step aside

Hands off to a real person the moment a conversation needs one - no guessing, no dead ends.

Getting Started

Set up in just one week

1

Book a Session

We have a conversation and learn how you speak, write, and your tone.

2

We build, train & test

Against real questions, in your voice - usually ready within a week.

3

It goes live on your number

Answering customers immediately, refined as your business changes.

from R 3 500 once-off setup  ·  from R 750 a month after  ·  No contract, cancel anytime.

Built & tested first

Running live on our own business number before it ever reaches a client.

POPIA-aware

Built with South African data protection requirements in mind from day one.

Meta AI-policy compliant

Already meets WhatsApp's AI-disclosure requirement — most bots aren't.

FAQ

Questions, answered plainly.

It replies to your customers on WhatsApp instantly, using your real business processes and your tone - then hands off to you the moment something needs a human being.

Every conversation opens with a short, honest disclosure - this is required under WhatsApp AI policy. After that, it just replies the way your business actually talks.

It says so, and hands the conversation to you directly - rather than guessing and getting it wrong.

Cost starts at R3,500 once-off to set up, depending on how much customisation your business processes and booking flow need, then from R500 a month for hosting, AI usage, and small updates. No lock-in contract.

No - the WhatsApp Business API setup is handled as part of onboarding. You just need a phone number you're willing to dedicate to it.

About a week from the onboarding call to your assistant going live, once we have your business process and WhatsApp number connected.

Yes, anytime - it's month-to-month after setup, no lock-in contract.

Message it right now. See for yourself.

No pitch, no sign-up. Send a real question to the demo number and watch it reply in real time.

Message the live demo →